Support and safety

Gameplay or account help

Email support with the account email, device/browser, what you expected, what happened, and the approximate time. A screenshot is helpful when it does not expose someone else's private information.

Billing, cancellation, or refund review

Use Manage membership in the account menu to change payment details or cancel. For a duplicate, unauthorized, materially incorrect, or service-related charge, email billing support with:

• the Google email used for Daydream Together;
• the charge date and amount;
• the Stripe receipt/invoice identifier or last four card digits.

Never send a full card number, password, or verification code. Refund requests are reviewed under the Terms and any non-waivable rights that apply.

Report unsafe AI output

AI narration can be unexpected or fail a requested boundary. Use Report while that story is open to send the latest AI narration with a short note, or email a safety report with:

• the campaign title and approximate date/time;
• what was requested immediately before the output;
• the smallest relevant excerpt or screenshot;
• whether another player could see it.

Remove unrelated names, contact details, health information, or other sensitive material. Support may review the reported content and related campaign/account records to investigate. This inbox is not an emergency or crisis service; if someone may be in immediate danger, contact local emergency services or an appropriate qualified professional.

Delete an account

Use Delete account in the signed-in account menu. Permanent self-service deletion requires a recent Google sign-in, exact confirmation, and resolved billing so it cannot leave an unseen recurring charge. If the control is unavailable or reports that operator review is needed, email deletion support from the address connected to the account.

Before deleting:

1. Export any stories you want to keep.
2. Cancel an active subscription under Manage membership. Deleting stories, signing out, or unlinking a partner does not cancel billing.
3. Understand that deletion ends access immediately, even if a canceled paid period has time remaining, and does not create an automatic refund. Campaigns you own will be deleted for invited players too. Your access to campaigns owned by someone else will be removed, while story contributions already incorporated there may remain without an account link.

Downloaded copies, provider payment/security records, limited safety evidence, and data required by law may remain as explained in the Privacy Policy.